Charged Technology Solutions - CDN - Network Issues – Incident details

CDN - Network Issues

Resolved
Degraded performance
Started about 1 year agoLasted 16 minutes

Affected

Content Delivery Network

Degraded performance from 7:48 AM to 8:04 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The primary provider is back online and passed all necessary tests. We apologize for any inconvenience. If you have any issues, contact us on our website, email, phone, or through the platform!

  • Monitoring
    UTC
    Monitoring

    The primary provider is back online. We are monitoring to verify that it is online and stable.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Our primary internet provider is having an outage, and some requests are getting lost. We are using our backup provider, however, the system may be slower and stutter. The priority is for management systems to stay online until the provider has recovered the system. As soon as the provider is online, we will test the system and update here the transition back to the primary provider. Thank you for your patience!

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident, and will update shortly.